Costco member fumes after not being able to pay due to 'frustrating' rule (2024)

Costco member fumes after not being able to pay due to 'frustrating' rule (1)

CLUB SNUB

COSTCO has an exclusive deal with one credit card company

  • James Lawley

A COSTCO member has shared their frustrations after not being able to pay due to the store's rules.

They tried two popular forms of payment that were denied by the retailer.

1

A Costco member has posted to Facebook after a negative store experience.

In a post, they revealed they were a new member and ran into difficulties when trying to pay.

"I went to Costco for the first time today. I shopped around for about an hour, and got to the register to pay for my items, when I tried to pay with my Discover card, I was told they do not take Discover cards.

"I tried to pay with my American Express card and was told they do not take American Express."

Read more on Costco

Costco member fumes after not being able to pay due to 'frustrating' rule (3)
BE-WARE Costco shoppers warn 'avoid warehouse' after reclaiming $60 at another location
Costco member fumes after not being able to pay due to 'frustrating' rule (4)
OFF TARGET Shopper claims Costco has found solution to stopping theft but slams Target

Costco only accepts Visa cards.

"I then decided to use my bank card," she continued.

"Which is a Visa card. But, I had to know the pin number. It’s a new card and I do not know the pin number.

"So frustrated, I said, 'I guess you have to put it all back.'"

Most read in Money

JC-U-LATER Everything we know about why JCPenney stores are closing

TOWN AND OUT Our town will pay you $10k just to move here - you don't even have to stay

PIZZA FLOP Pizza Hut abruptly closes 8 stores in 2 states but speculation grows as to why

WASHED UP I'm canceling Costco membership after 15 years as they refused my refund

However, this shopper met a man in the line who offered to pay for her shopping if she would Venmo or Zelle him the total.

"What a wonderful man! If I didn’t say thank you enough thank you, thank you, you made my day better," she gushed.

EXCLUSIVE CARD

Costco only accepts Visa credit cards at its warehouse locations and gas stations because of a deal it has with Visa that allows it to pay lower merchant fees.

Visa charges some of the lowest processing fees of major credit cards, and Costco's deal with Visa gives it a fee of less than 0.4%.

Costco can then pass these savings on to customers by keeping prices low.

However, the Visa-only restriction only applies to credit cards — Costco accepts most PIN-based ATM/debit cards.

Membership and store cards on offer from major retailers

Costco member fumes after not being able to pay due to 'frustrating' rule (9)

Here is a breakdown of the store cards on offer to customers from various retailers and their benefits

* If you click a link in this boxout, we may earn affiliate revenue.

Costco:

  • Gold Star Membership: $60 per year, shop all Costco stores and online with two additional cards for your household.
  • Executive Membership:$120 per year, annual 2% reward, additional discounts and benefits on Costco services, shop online and in-store, and get two additional cards for household use.
  • Sign up for a Costco Membership here

Sam's Club:

  • Club Membership:$50 per year, bonus offers, same-day delivery, instant savings, Sam's Club Mastercard, members-only fuel savings, tire and battery center, complimentary membership, and add-on memberships.
  • Plus Membership:$110 per year, all benefits of Club membership plus Sam's Cash, free shipping, free curbside pickup, early shopping, and pharmacy and optical savings.
  • Sign up for Sam's Club Membership here

Target:

  • Target Circle:A free-to-join reward program allowing users to earn 1% in Target Circle earnings rewards when an eligible purchase is made, access deals and personalized offers, get a birthday gift, and earn a vote to help direct how Target helps out your community.
  • Target Circle Card:A credit, debit, or reloadable account card that gives users 5% off in-store and online as well as exclusive offers, free two-day shipping, and an additional 30-day returns window. Formerly Target RedCard.
  • Sign up for Target Circle here

Walmart:

  • Walmart+: $12.95 per month or $98 per year with a free 30-day trial. Offers members free delivery, free shipping with no minimum spend, fuel savings, Paramount+ subscription, auto car, Walmart+ travel, returns from home, mobile scan and go in-store, and early access to deals and product releases.
  • Sign up for Walmart+ here

OTHER COMPLAINTS

Costco's exclusive deal with Visa is not the only source of customer complaints.

One customer was recently charged 10x for one transaction due to a store error.

Posting to Facebook, he wrote: "Costco, I just found out today (5/7) that my $232.57 purchase at my local warehouse on 5/2 was charged to me 10 times. That's a huge deal."

He urged others in his area: "If you paid via the app and your linked digital payment - check your statement!"

Read More on The US Sun

Costco member fumes after not being able to pay due to 'frustrating' rule (10)
WINNING FEELING Mathematician reveals lottery strategy to make 'split' prize pot unlikely
Costco member fumes after not being able to pay due to 'frustrating' rule (11)
DRIVING FORCE I used to play with lightsabers – now I'm part of USA fencing team for Paris

One Costco shopper canceled their membership after 15 years thanks to adisputeover a washing machine.

And customers are heartbroken as a section of the store willno longer be present all year round.

Topics

  • Costco
  • Credit cards
  • Facebook
  • Money US

NEW STORIES ON THE SUN

YOU MIGHT LIKE

RECOMMENDED FOR YOU

MORE FOR YOU

Costco member fumes after not being able to pay due to 'frustrating' rule (2024)

FAQs

What happens if you don't renew your Costco membership? ›

If you have not signed up for auto renewal, your membership fee will be added to your first purchase at the warehouse after expiration.

How do I reactivate my Costco membership? ›

If your membership is expired or inactive, you can renew online within 90 days after the date of expiration, or any time in person or by phone. Also, to help make things even easier for you, you can continue using your existing membership cards even after you renew.

What are the cons of Costco? ›

While a Costco membership can save you money on bulk purchases, you risk food waste. Costco gas is competitively priced, but driving a distance to the store could negate that savings. The store's return policy is generous, but its wide range of inventory could open the door to impulse buys.

Do I have to get a new Costco card every year? ›

Fortunately, when you renew, all the cards on your account continue working, so you won't be sent a new membership card. However, if you need to replace your card, you're always welcome to visit our membership desk at any warehouse for a replacement.

What would cause Costco to discontinue your membership? ›

Theft or fraud

Here's another one that doesn't need much explanation. If a Costco member is caught shoplifting or committing any type of fraud there, they'll likely have their membership canceled. Most retailers have loss prevention and fraud detection systems in place to catch criminals.

Can Costco take your membership away? ›

But our editorial integrity ensures our experts' opinions aren't influenced by compensation. Terms may apply to offers listed on this page. According to Costco's Member Privileges and Conditions, the retailer has the right to cancel a membership at any time.

Does Costco suspend membership? ›

Costco reserves the right to refuse membership to any applicant. Failure to comply with these conditions and regulations or abuse of your membership privileges may result in your membership being terminated or certain privileges being curtailed.

Does Costco membership renew automatically? ›

To keep things nice and easy, our members likewise have the option to Auto Renew... What is needed to change the Primary Cardholder on a Business Membership and make changes? There are several ways to change the Primary Cardholder for a Business Membership.

How much does it cost to renew a Costco membership? ›

Costco membership is $60 a year. An Executive Membership is an additional $60 upgrade fee a year. Each includes a free Household Card. Please include sales tax in all applicable states.

Why Costco membership is not worth it? ›

But if your meal plans vary widely or if you tend to eat out often, Costco might not be a good fit for your family. If your budget is such that you are limited to a set spending amount every week, then shopping for the future by buying in bulk might not make sense for you.

Can I use someone else's Costco card? ›

The Costco membership card is non-transferable, but there are several ways to share the experience with family and friends. Anyone with a card can bring up to two guests to the Warehouse during each visit. Keep in mind that purchasing items is exclusive to Costco members.

How much is a senior membership at Costco? ›

There's much to be gained by getting a Costco membership when you're older. Unfortunately, though, Costco doesn't offer senior discounts. You'll need to prepare to pay $60 for a basic membership or $120 for an Executive membership. You may find, however, that the savings you enjoy can more than make up for those costs.

Can I use my mom's Costco card? ›

“Our membership policy states that our membership cards are not transferable and since expanding our self-service checkout, we've noticed that non-member shoppers have been using membership cards that do not belong to them,” reads a statement released by Costco.

What happens if you go to Costco without a membership? ›

When you visit a Costco warehouse, you'll discover all the valuable savings we have to offer. As a nonmember, you may still purchase prescriptions from a Costco pharmacy with cash, debit, Costco Shop Cards or a Visa® card. However, you must be a paid member to enter the warehouse and purchase any other items.

Can I cancel Costco membership after renewal? ›

To cancel a membership, the Primary Member can: Speak with a team member at any warehouse membership counter and receive an immediate refund, or... Call our Member Services Center at 1-800-774-2678 ...

What happens if I forgot my Costco membership? ›

Costco requires you to show your membership card to even get inside, so if you don't have one, you'll have to speak to the employee at the front door to gain entrance. Simply mention that you're there for any of the reasons listed below, and they should let you in.

Can I get a refund of unused Costco membership? ›

What is Costco's return policy? On Membership: We will cancel and refund your membership fee at any time if you are dissatisfied.

Top Articles
Latest Posts
Article information

Author: Allyn Kozey

Last Updated:

Views: 6722

Rating: 4.2 / 5 (43 voted)

Reviews: 82% of readers found this page helpful

Author information

Name: Allyn Kozey

Birthday: 1993-12-21

Address: Suite 454 40343 Larson Union, Port Melia, TX 16164

Phone: +2456904400762

Job: Investor Administrator

Hobby: Sketching, Puzzles, Pet, Mountaineering, Skydiving, Dowsing, Sports

Introduction: My name is Allyn Kozey, I am a outstanding, colorful, adventurous, encouraging, zealous, tender, helpful person who loves writing and wants to share my knowledge and understanding with you.