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Practice Application Conversion Specialist - 20 month Contract
This is a 20 month full time contract position.
Who you are
You are a service-oriented individual who is excited to be part of a fast-growing organization that enables the best to be even better. You are a self-motivated, and looking for the opportunity to provide your expertise to drive change within an exciting industry. You love working within a collaborative team environment, but also enjoy your autonomy to accomplish tasks and provide excellent service to our practices and support center team members. As an individual who is driven by excellence, have a strong sense of discretion and you are eager to contribute the success of one of Canada’s Best Managed Companies.
This is a remote opportunity and can be based anywhere in Canada. Reporting to the Manager, Practice Applications, you will be responsible for providing support in all areas related to Practice Management and Imaging Software. As the Practice Application Specialist, you will assist in providing support for practices throughout the conversion and/or upgrade process.
In this role, you will
- Meet and collaborate with the team, stakeholder and vendors
- Adhere to the companies conversion process
- Serve as the primary point of contact during the conversion process
- Develop and executing customized conversion plans tailored to the specific needs of each practice
- Provide exceptional support to our internal network of practices
- Build and maintain strong relationships with Practice Principal, Practice Managers and staff
- Ensure accurate and efficient conversion of data from various systems into new system
- Perform thorough testing and validation of converted data to ensure accuracy and integrity
- Document conversion process, mappings, and procedures for future reference and auditing purposes
- Monitor progress and address any issues that arise during the conversion process
- Problem Solving: Identify and resolve issues and discrepancies during conversion process
- Collaborate and assist with Practice Management Software configuration changes, and the rollout of new features
- Provide hypercare support to ensure successful integration and client satisfaction.
- Answer DC Assist tickets (ticketing system)/email requests- investigate and resolve all Practice Management software inquiries within our SLA standards
What we’re looking for
- University or College Diploma in retail, business, or office administration, or similar
- 3-5 years’ experience in dental industry
- Expert level knowledge in the use of dental software systems, specifically Dentrix
- Familiar with Imaging Software
- Strong Microsoft Office Suite knowledge
- Jira Knowledge an asset
- Knowledge of and demonstrated ability in company values, collaboration, integrity, excellence, and innovation.
- Have the ability to manage multiple projects simultaneously and project management skills
- Strong analytical skills, attention to detail, and ability to work with complex data
- Exceptional customer service skills with a talent for building loyalty
- Experience managing business operations including patient scheduling, finances, inventory, recall management and people management
- Ability to work independently and in a team environment
- Excellent analytical and problem solving skills
- Willingness to work varied hours to align with business needs
- Travel Flexible
About Dentalcorp
Dentalcorp is Canada’s largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.
Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.
We want you to thrive
At Dentalcorp, we want you to be successful from day one. We are focused on attracting, retaining and developing the very best talent fromacross many industries to ensure our people bring diverse experience, skills and thinking to continue to drive business performance.
About the Support Centre Team
We are bold, passionate, authentic and bring heart to our work. We work as one team and support each other to be successful. We lean in to make great things happen, celebrate our success and reward people for their contributions.
Benefits
- Join a collaborative team and values-based culture
- Competitive compensation and benefits in an essential, high growth business
- Professional development and career growth opportunities
- Be part of a community that is passionate about giving back and encourages team members to participate in initiatives such as food drives, volunteering, and supporting our practices in ourGive Back, Smile Backprogram
