Ashley Store in Onalaska, WI (2024)

5

78%

4

8%

3

3%

2

4%

1

7%

(211)

(22)

(6)

(9)

(18)

Mike K

Jun 22, 2024

Chris was a great help! He did the right amount of talking and upselling. Chris was a pleasure to work with.

Alpha Group

Jun 18, 2024

I just wanted to share about what a great job Sarah Krick did in helping me with my furniture purchase. She truly went the extra mile in graciously helping me with a return, purchase, and price adjustment. She remembered me each time I contacted her and was gracious and patient to please her customer. She is a credit to your store. With service like that, it makes me want to have her help me again in the future. THANK YOU SARAH!

Shelly Mcmahon

Jun 06, 2024

Worst costumer service stopped in looking for a living room set . Yes we was greated by a lady asked what we was looking for I told her she pointed in the direction to go and went and sat back down . I went to her multiple times for help and she basically ignored me . She had know interest in making a sale .Before leaving I asked about there delivery service just to have them drop off at our front door would of been $300 for them to bring it in and set up would of been between $500 - $800 . Definitely wont be getting my business

Hester Jamesson

Jun 02, 2024

The store staff was wonderful to work with us

Grace Rogers

May 18, 2024

Chris was amazing! He got me exactly what I was looking for, and very promptly. Will definitely return again!!

Diane Guenther

May 13, 2024

Very disappointed about the change in the delivery date things were set up for the day it was supposed to be delivered

Harley Pippenger

May 11, 2024

kathy was great and she was stellar at showing me all different kinds of stuff evening after deciding on one. The associates that are working were helpful and explanatory. While I did decide on a sofa, the backwards rules of 0 returns, or the deliver drivers not waiting before you can make sure you can get furniture in your house is a complete business greedy oversight and should be adressed. There is no reason why if something doesn't work, I shouldn't be able to return it with a few days.The experience of all associates were great, nothing to complain there. Just greedy corporate rules.

James Bergesen

May 02, 2024

Great job.

Michelle Anderson

Apr 25, 2024

Our sales rep remembered us from a previous visit and even remembered the dining room set we were looking at. She was knowledgeable about the product and fun to chat with. Nice Job.

Bob Armstrong

Apr 22, 2024

Courteous, efficient and helpful associates in/store. Prompt delivery. Took packing away!

Leslie Kreibich

Apr 22, 2024

I had amazing service with Sara!! She was so helpful and made everything so easy!

Tuesday Bowman

Apr 20, 2024

Nice place, friendly staff.

Alex Derrickson

Apr 17, 2024

Go see Dana, you will not be disappointed in the experience she provides.

Kevin Naas

Apr 15, 2024

The salesperson Kathy was awesome! We we were looking for living room furniture but had dogs and grandkids and she showed up some options that would work for us. She spent time explaining different fabrics etc and answered all questions! Very happy and will definitely go back to see Katby for future purchases

Marcou23

Apr 14, 2024

I walked in looking for a new bed, and walked out with a bed, frame, couch, recliner, lamp, coffee table, and night stand. I have never had a better shopping experience in my 40 years of furniture expertise. Ethan was super knowledgeable and answered all of my questions. I would recommend asking for him if you are ever looking for some new furniture.

Judith Jackson

Apr 12, 2024

This was my 2nd stop at Ashley Furniture. Kathy was amazingly friendly and helpful. I had stopped in a couple months ago and due to the nonexistent customer service had planned to make my furniture purchase elsewhere. (The other place had excellent customer service) Due to Kathy's super helpfulness, I made my purchase at Ashley Furniture. Give that woman a raise! 😆 But seriously, she made the sale with her personality. No pressure, just very helpful. Thank you!

Monica Herman

Apr 07, 2024

Was a bit taken back by a staff member playing games on their phone. She was the greeter at the front of the store and made no effort to pretend she wasn’t doing that.Staff that checked me out with the furniture I bought had a very dirty shirt, smelled of cigarettes and just was not what I would have expected.Their tablets were not working well, made me walk to the very back of the store to use my credit card.Very disappointed with the customer service.Each time I drive by, only one or two cars in the parking lot. Not surprised I guess.

Scott Fryseth

Apr 06, 2024

Sales representatives were friendly and answered all of our questions. Sale was an easy transaction would definitely recommend going again.

Pam Hanson

Apr 06, 2024

The sales woman was very helpful

Brittany Birdsill

Apr 05, 2024

5 stars just isn’t enough for our experience with Kathy this morning. She was extremely personable, knowledgeable and helpful in assisting us with finding a new bed until we upgrade. This is the first time that we have went to a store and felt like we weren’t pushed/swayed to something that we didn't want. We will definitely be going back to the store and to her for any needs we need from the store!

jade turnipseed

Mar 26, 2024

Great service!!

Michelle Aponte

Mar 26, 2024

Staff was very helpful and knowledgeable. We were able to get exactly what we needed same day!

Darin Euler

Mar 24, 2024

Great service and friendly. Chris was amazing and let us shop around without pressure. He answered all our questions and I would highly recommend asking for Chris.

Chris Kathan

Mar 20, 2024

Good morning. My sales associate, Dana, was very professional and upbeat. Dana was able to assist me in a timely manner and even saved me some money. Thank you to Dana for making a pleasant shopping experience.

Philip Ottum

Mar 17, 2024

Dana was a great sales lady. She was helpful when we had questions, but didn't follow us around and badger us like other furniture stores. Felt like we left with what we were looking for at a great price.

Anthony Lockington

Feb 17, 2024

Great selection and friendly staff.

Katie Cyro

Feb 11, 2024

We went looking for a couch with very specific requests. Dana helped us from start to finish but without hovering or pressuring. Gave us options and suggestions then time alone to discuss. She found exactly what we were looking for thanks to her knowledge of what Ashley has to offer online and in the store. She was able to order a couch but show us the fabric and feel in store. Bonus points that it was also available for delivery when we needed it and not back ordered. If you are shopping for furniture, Dana is the one to help.

Mark Schroeder

Feb 09, 2024

Ask for Kathy VanVleet you won’t be disappointed. I can’t comment on furniture yet because it hasnt been delivered but in store experience was top notch.

Trisha Johnson

Feb 06, 2024

Kathy is the best sales person to work with. She is the reason I will keep coming back!

Cindy Brush

Feb 03, 2024

I love the Ashley Store! Kathy knows what she’s doing and what I like! She makes it fun and easy

Benjamin Kron

Jan 27, 2024

Dana is amazing. She helped show me different love seat options and made it the process very easy. I would highly recommend asking for her help when you go!

April Zuberbier

Jan 08, 2024

Emery was very helpful and friendly!

Jacob Ruedy

Jan 04, 2024

Sales Rep. misrepresented what was included in sale. All they could do was try to sell us what we already thought was included in our previous order.

Kyle Danielson

Dec 29, 2023

Emery was very helpful and explained things clearly.

Jade Perron

Dec 26, 2023

Emory was great! Quick and efficient!

Shane Hartson

Dec 15, 2023

Went to this store because had poor service in prairie du chein ashley store with sales people I walked out. We drove 1hr 30 min to get there to this ashely store. When we got there Kathy a sale person was awsome she showed us everything we asked for. And helped us through the whole process. I will go there from now on its a drive but worth it.

Armin Peterson

Dec 13, 2023

Nice variety of furniture.

Paul Brien

Dec 06, 2023

Always way over priced and poor quality! Was supposed to be a sale, but nothing was marked down except the damaged items!

Lauri Holak

Nov 18, 2023

Kathy was fantastic to work with!! She was very knowledgeable and helped us every step of the way!!

Jackie DiMaria

Nov 15, 2023

Very nice store and people who work there!

Kathy Rasmussen

Nov 12, 2023

Salesperson was friendly, cannot buy item there you have to get it from Arcadia so either drive there is you own a vehicle big enough to carry item or pay to have it delivered in 3.5 weeks $40. The $40 is only if your okay with them just dropping it off outside, it would be more if you want them to bring it in and set it up!

Dave Gallager

Nov 11, 2023

Chris was very Knowledgeable, Patient and great to work with. We like working with him. Good selection to chose from in the store and online.

Tom Brounacker

Nov 07, 2023

Our experience at Ashley was very good. We were impressed with your sales rep: Chris. He was very knowledgeable, courteous, and pleasant to work with.

Nick Anderson

Nov 07, 2023

Kathy provided top tier service when no one else was willing. I walked into the store and was met with a few blank stares from the gentleman sitting in front of the store. I then looked around on my own since no one approached me. I saw Kathy assisting another customer near the back of the store and knew she was the one I wanted to work with. She wrapped up with her customer and approached me instantly. Kathy's positive energy and knowledge on the product she sells led to the most laid back transaction I've ever been a part of.

Stephanie G

Nov 02, 2023

Kathy is awesome! I loved her style of salesmanship>>To leave us alone and discuss which bed suited us the best. She is so nice and got us a great value! She is a keeper! Hang on to her and give her a raise! Can't wait for our new bed to arrive!

Becca Stutts

Nov 02, 2023

We needed a replacement part and Kathy our sales person already mentioned it to the service desk people! I was in and out with an order for our replacement part!

SacredHearthSpace

Oct 30, 2023

Super friendly and helpful!

Krista Varley

Oct 30, 2023

Dylan was very helpful! We found our perfect couch with his help.

Joseph Roda

Oct 26, 2023

Dylan was great! Very knowledgeable and helpful salespeople and excellent selection at this location.

Caroline Prentice

Oct 21, 2023

Excellent selections and customer service!

Jeff Freund

Oct 07, 2023

Great prices, great services.Thank you, Dana

Jayme Bryant

Sep 30, 2023

Ask for Kathy!! Kindest salesperson you will ever meet! She wasn't pushy and had tons of recommendations. It was such a refreshing experience.

Nancy Kleckler

Sep 18, 2023

Very helpful when we stopped in to look. Decided to order online for convenience but desk was delivered damaged. Reordered thru local store. Everyone was very helpful!

M HAMMER (Hammer)

Sep 12, 2023

Salesman was very polite new what I was looking for looked everything up placed order and I was on my way. Thank you

Efrain Estrada

Sep 12, 2023

Great customer service!

Roxane McDonah

Sep 11, 2023

Had an Amazing customer service experience with Kathy! She is very knowledgeable and so wonderful with people! Another customer and I were looking at the same furniture and we all worked together! It was fun and a very satisfying purchase!

Ginny Wilsey

Sep 11, 2023

So happy with my purchase. Can not wait for the couch to be delivered. Dana went above and beyond to help us. Thank you.

Brad Solberg

Sep 06, 2023

Very satisfied with the furniture I bought and the staff was incredibly helpful and friendly

Therapeutic Massage by Liza Rae

Sep 06, 2023

Oh my. We had such a fun and purposeful trip to the Onalaska Ashley store. Funny enough we were there the day before and came back to buy more stuff. Seriously though, we returned last Sunday with my elderly mother who needed a new couch to replace the 30 year decapitated sofa. Well again the best part about our time was due this sweet sales gal named Kathy. My mother has some dementia things starting so she has trouble with decisions anyway. But Kathy just took her by the arm and talked with her like an old friend as they walked away. Let's just say mom was able to make a big decision independently with Kathy's help. There are so many things she does that makes people want to shop there but the part about my mom was so remarkable! Thanks again Kathy! Liza Collins

Ben Towle

Sep 05, 2023

Building a new home and started furniture shopping. Store gave us plenty of options to look at with very reasonable pricing. Kathy was very knowledgeable and pointed us to a couch that fit just what we were looking for. We walked out with the couch and will be working with Kathy to buy bedroom furniture and our dining room table.

Terry stewart II

Sep 04, 2023

Kathy was the most phenomenal salesperson ever.

May Lee

Sep 03, 2023

Nice people and nice environment, they helped us right away with what we needed

Danna Szwed

Aug 28, 2023

Kody Green is exceptional! Extremely knowledgeable about the different mattress options, and was very patient with my teenage daughter getting a new bedroom set - listened to her and treated her like an important customer.

Samuel Gates

Aug 06, 2023

Amazing service

Jon Preston

Jul 31, 2023

It was nice to shop in a place where they don't want to ride piggyback as you look around. Kathy was very, very helpful in getting us what we needed. It was our first time ever shopping there and it was a very positive and pleasant experience. Definitely recommend going there.

Wendy Pertzsch

Jul 28, 2023

Matt (manager) in the Onalaska store is always helpful! When we purchased furniture a few years ago he was the sales person, now a manager (good choice) and all I wanted was to get one more book shelf that matched the ones I purchased a few years back. He knew exactly what I wanted and helped me very efficiently. Your Onalaska store always looks great and the salespeople are always ready to help!

3 Amigos

Jul 25, 2023

Appreciate the time and attention Ashley Store puts into our apartment community areas. 5 stars from 3Amigos! Thanks Ashley Furniture!

Scott Kennelly

Jul 13, 2023

The wife and I recently purchased furniture two man cave couches and a fireplace from Ashley in Onalaska, the salesman Dylan was great very informative and showed us what we were looking for. Great experience Thanks Dylan.

Amanda Staige

Jul 07, 2023

My sales lady, Kathy Van Vleet, was INCREDIBLE - she knows her stuff, is FUN, and will go above and beyond to make sure you are getting the best deal. Thank you Kathy! Martin was also so helpful and kind! Great team at the Onalaska store!

Brendan Conway

Jul 05, 2023

Our salesperson was very friendly, knowledgeable and efficient

Tom Betz

Jul 04, 2023

Very helpful, know what they are talking about.

Ann Johnson

Jul 04, 2023

My husband and I were shopping for a new loveseat and swivel chairs for our home. Chris was super helpful and showed us many options. We made at least three trips to the store before making our decision, and Chris and the other staff were so patient and helpful. We wouldn't hesitate to buy from them again.

Kim Johnson

Jul 03, 2023

Friendly service and many delivery options. Thank you Cody

Jay Wiener

Jun 28, 2023

I am writing this review to spread the word about the impeccable, customer, service, and professionalism! More specifically, the quality care that I received from a gentleman named Emery. I am new to the area, and I had no idea where to go to furnish a new residence. I walked into Ashley furniture, roughly 6 weeks ago, where I met the salesman, Emery. He was quite knowledgeable and very helpful! I then left, and returned about two months later looking to furnish our new house. We were remembered and emery took his time, showed us around and made everything happen in literally 2 hours- as long as it took me to find and rent a truck. We could not be happier and we will be back! Thanks

Maureen Breuer

Jun 21, 2023

Very clean outlet store in Onalaska, WI. We were greeted as we came in. Everyone was friendly and helpful. We worked with Kathy. She is just THE. BEST!

Brianna DeFlorian

Jun 14, 2023

Unfortunately after positives experiences in the past with Ashley Furniture, this location has been quite sly in their sales approach. Selling items to my vulnerable grandmother, without disclosing terms, and now she is stuck with items that do not fit her space. They made it extremely difficult to locate her order information, offered rude tone acting as though her situation was an inconvenience, and made no attempt to help her due to this obvious misunderstanding. Do not purchase here if there is any inkling the furniture is not exactly perfect your space or be prepared for the 3 day window she was not aware of.

Michelle Johansen

Jun 12, 2023

Ashley furniture in Onalaska is by far the best furniture store in the LaCrosse/Onalaska area. The customer service was 100% better than any store in the area the pricing was great. We went to 3 other well know furniture stores in the area and NOT can compare to Ashley. I would recommend this store 100 times over to anyone looking to buy furniture. In a competitive industry, if you want a store who cares about you, takes the time to answer all your questions and provides the experience, I would go here. I will never go to another furniture store again. Ashley just won a forever customer!

michael groothoff

Jun 01, 2023

Kathy VanVleet was outstanding and made the shopping experience very pleasurable. Thank you very much Michael.

Rachel Vik

May 27, 2023

Kathy was awesome! So friendly and kind!

Kristin Yasick

May 21, 2023

Chris was very knowledgeable and personable. He was exactly what I needed to find the right furniture. He was super patient even though I changed my mind about 10 times during the process.

Rosine Kekelis

May 11, 2023

Ordering was easy. Price was OK. Sales Associate was professional & explained the process of delivery. Another Ashley Furniture Store was not as knowledgeable, nor willing to negotiate price. I was pleased with the Onalaska store.

Ian Judd

Apr 24, 2023

Went in to look around for patio furniture. We were greeted by Kody on entry then left to browse. When we wanted information Kody was on hand to give it but we weren't pressured after that which we appreciated. We decided to purchase and the checkout experience was efficient with delivery options and timing explained well. All in all a pleasant purchasing experience, thank you

Danna Szwed

Apr 22, 2023

Nick was amazing to work with. Very professional - very knowledgeable and a lot of fun. Loved the layouts he suggested for our living room and can’t wait for it to show up in our home.

Jackie Allen

Apr 18, 2023

Today we purchased a new recliner and found a great buy on a 6 piece dining set as well. Emery was fantastic and very helpful! It was definitely a 5~Star experience!

Linda T

Apr 13, 2023

Kathy was great. She looked for my item and sent me the link to order my sconces and the whole process took less than 15 minutes. They will be delivered to my door for free!! Happy customer!!!

Hosey OGradey

Mar 08, 2023

Great service, knowledgeable staff. Found just what I was looking for.

Louis Olvitt

Mar 06, 2023

Nice store, good people!

Syed Shah

Mar 04, 2023

If it was possible to give it a negative star, I would.I did try all venues, store, online, chat, et al but no avail.

Jesse Custard

Feb 25, 2023

My wife and I were shopping for a mattress, we went to 2 stores and we have tried out 16 beds. Both stores were good, but Chris at Ashley Home Store was a great. He help direct us to make our decision with ease. It does really come down to what you like, no matter the cost. I planned on buying a more expensive bed until I tried out a Ashley Hybird 12inch Gruve, I fell in love with the mattress. Yes, I would buy from Ashley again.

lisa Clark

Feb 20, 2023

Emery was very attentive and helped point me in the direction of what mattresses came in the size I needed (twin) and explained delivery and set up options clearly.

Brenda Haug

Feb 19, 2023

Always friendly and helpful associates, large selection.

Cathy Musto

Feb 17, 2023

Kathy V. was a huge help to get us exactly what we wanted. Great experience!

Melisa “mvpdesign.creations” Paglini

Feb 14, 2023

We had a wonderful experience with Kathy V. with the Onalaska, WI Ashley Store! She was so kind and knowledgeable and we were able to get our new set of couches within a week! She was also quick to fix our order pre-shipment, when we needed a different configuration of couches to meet our living room layout! We love our new couches! Highly recommend working with Kathy! She’s great!

Steph Mancuso

Feb 11, 2023

Worked with Kathy V and she was wonderful! Helped me pick out and build exactly what we needed. She was wonderful with our whole family! Thank you Kathy!

Shelley Jones

Jan 25, 2023

I have visited several furniture stores around Rochester, Winona and Lacrosse and I received the best customer service by far at your store from Kathy. Because of that, I made my bedroom set purchase there. Best customer service I have seen in a long time!

Denise Urban

Jan 22, 2023

Kathy was very helpful!

joe anderson

Jan 18, 2023

My wife and I had a wonderful experience shopping at Ashley - Onalaska. We were shopping for a sectional for our basem*nt and Kathy helped us find the perfect one for our needs. We decided to wait a couple of weeks to make the purchase due to travel plans we had for the following week. We came back in and told the staff we were working with Kathy and wanted to purchase the Greaves sectional. They were able to make it such a breeze and set up delivery for us very quickly. All around great experience.

DIRTY laundry43

Jan 13, 2023

The staff was professional, especially Chris and the selection was very nice.

Kevin

Jan 01, 2023

Great place so far got all my furniture from the company

Laurie Hamilton

Dec 22, 2022

Kathy was absolutely joy to work with. She was so helpful with picking out the best rocker/recliner for my husband. She is definitely an employee to cherish!

Sarah Jostad

Dec 18, 2022

A great place to shop! Beautiful and stylish furniture and accessories. As always, Kathy V is a great help! Knowledgeable and super nice!!

Tabitha Larson

Dec 17, 2022

Was automatically welcomed by Kathy who was extremely friendly the whole time. She made sure we got the best deals and spent a lot of time explaining the differences in mattresses and how they work with different sleeping positions.Kathy had exceptional attention to detail. We had very lovely conversations and overall really enjoyed the shopping experience.

paul prochnow

Dec 13, 2022

Flagship store. Cordial local sales lady.

John Pyatt

Dec 13, 2022

Very helpful and friendly staff from the moment we walked in the door. There is a tremendous amount of furniture inside the store and lots of options. We were able to make our decision quickly and feel like we got a pretty decent deal on exactly what we needed.

Terry Wehrle

Dec 06, 2022

Good pricing on furnature and good selection.

Daisy Thompson

Dec 04, 2022

Our sales person was Kathy, she was amazing to work with today!! We were headed back to the mall to buy a sectional we saw and Ashley had the same exact one. Kathy talked us into buying it from Ashley instead and they price matched it!. She also talked us into buying a coffee table and end tables for a really great deal! What a sales person she is!

Karen Saegrove

Dec 03, 2022

Great service

Hiede Petroselli

Nov 26, 2022

Great customer service with Avory and the crew. Tarek and I love our purchases!

Angie Zellmer

Nov 18, 2022

Kathy was amazing!!! Very thorough and patient. Explained everything in full detail.

Alyssa Grinde

Nov 14, 2022

Kathy was amazing. After a couple hours of decisions and drawing out differnt layouts, she helped us pick a dream couch and recliner set up. Her friendly approch and attitude makes her very relatable. We never felt pressured into anything, she offered many options of exactly what we were looking for. I would highly recommend working with her and we will again in the future.

Scott Halling

Nov 01, 2022

Great sales team, awesome delivery team, great products delivered to my home all around wonderful experience

Diane Wilde

Oct 29, 2022

Kath and Martin made my shopping such a positive experience.

Matthew Streich

Oct 26, 2022

Has a well curated showroom that is constantly being refreshed with new styles.

Sarah Leitner

Oct 26, 2022

Staff was friendly and knowledgeable! I received my order within the two week quoted time frame, and delivery went smoothly. Very impressed.

Bridget Aloisio

Oct 19, 2022

Purchased several pieces of furniture for living room, wasn’t quite a year and our couch is sinking! Table was damaged when delivered which took a year to get a replacement! Customer service hangs up on me 95% of the time! They ordered new cushions for couch and tore open the bottom of it to replace it! Still sinks and even worse now! Tried emailing and calling, again hung up on!! Emailing is being ignored as well!! It’s all so sad since I really liked the store and service initially!!

julie snyder

Sep 14, 2022

Very friendly staff.had knowledge about purchasing a new matress.

Bruce Harman

Jul 15, 2022

Beautiful store with reasonable prices on all their furniture. The sales person was very helpful and friendly; she did a great job showing the different mattresses, prices and how they may accommodate a person's sleeping habits and physical maladies.

Michelle & Paul Gulbranson

Jul 06, 2022

Easy quick and effortless. Great sales techniques by Kody.

Melissa Schleifer

Jul 04, 2022

Hannah was very helpful and knowledgeable in helping me buy exactly what I was looking for. I would definitely recommend her to anyone.

Crystal Knoll

Jun 18, 2022

Our sales person was Emory and he has been amazing everytime we have come into the store. He is very knowledgeable and friendly. Our family would highly recommend him and the other staff at the Onalaska store!

Madmartigan

Jun 15, 2022

Frustrated. The customer service after the sale is bottom of the barrel. They delayed my order by a month and then delivered the wrong item. I call them only to sit on hold for a very long time and then get an excuse that we have to wait on the warehouse. It's been days without a reply. Now I have to answer every number that calls my phone just in case it's them. I work for a very large company that's spread throughout the country and we always call from the same number so people can screen their calls. Get it together Ashley. This has been miserable. #AshleyNeverAgain

Youa Vue

Jun 11, 2022

Thank you for a great experience Kathy!

Rose Diehlmann

Jun 05, 2022

I spoke to Brandon before we came to the store. He was very helpful. He said to come in and he would be able to shows us what they all had. We went in to the store. Brandon very pleasant to work with. He wasn't pushy. Let us take our time to decide. It was a great experience.

Scott Holum

May 29, 2022

The couch, loveseat and recliner were exactly what we were looking for. Dana, the salesperson from the Onalaska store, was fantastic. She provided us with excellent service, answered all of our questions and wasn't the typical pushy salesperson. Thank you Dana!

Makensie Peterson

May 29, 2022

Went into the store regarding a recent delivery of bedroom furniture where the box springs were left off of the order. I spoke with the store manager, Martin, and was well taken care of and accommodated for this oversight on the employee's behalf. Martin's approach and customer service far exceeded my expectations which will keep me coming back as a return customer. In today's world, this kind of customer service is unmatched. I would highly recommend this store to anyone looking for home goods and decor.

jim wanek

Apr 26, 2022

Helpful and accommodating; allowed us opportunity for just browsing, but available for questions

Lance Miller

Apr 24, 2022

Friendly service, good quality, and prices!

Travis Smith

Apr 07, 2022

This place is horrible. The manager is horrible. Ordered a $6,000 bedroom set only to get it delivered without the rails, footboard, and rail system that holds the mattress. They never ordered it and I waited weeks for it to get delivered. When I went to the store the manager said I could take the items missing from the floor model and pick it up that day. I come back to pick the items up and I was told they will have it ready in 48 hours. Just a horrible place, wanted to smash everything they had.

Bec Anderson (Rueka Anderson)

Apr 06, 2022

Though we have to wait close to a month before we can get our new sofa, such excellent sales staff and products! Will go back when we need something else!

Chris Angle

Apr 05, 2022

Love how big the store is with hassle-free shopping or just browsing!Good looking product!

Derek Andrjeski (Zeeobe)

Mar 31, 2022

Ashley did not meet their posted delivery times (2x as long), did not contact us related to the issues, and did not attempt to make the issue right when we called them wondering where our mattress was. We understand the supply chain issues industries are facing, but lack of concern for the customer is 100% in their control. NOT HAPPY.

Shannon Runge

Mar 30, 2022

After visiting black river falls outlet store, I’m in love with that place! Log furniture!

Anna Hockenbery

Mar 30, 2022

Micah was a big help to us. The process from start to finish was easy and seamless.

Kelley Bahr

Mar 26, 2022

Kathy was amazingly knowledgeable and helped us find exactly what we needed. Would definitely go back!

Hannah Taft

Mar 23, 2022

I love shopping at Ashley! We have bought many items from here and love them! We recently bought our second home and went to Ashley to buy all the neccessary furniture items. Chris helped us and was so patient! He kept in touch for 2 months while we waited for our closing date! He always asked if it was okay to speak with us and never pressured us. He is very kind and knows his stuff! Also gave us lots of discounts! Great store, products and staff! All of our furniture is from Ashley! Will be coming back again!

Cole King

Mar 05, 2022

First time buying new from Ashley hasn't gone well. Originally the sales rep told me that delivery would be on March 5th. Here I am on March 5th with no confirmation emails or phone calls, so I call the store and the gal who answers tells me the set isn't scheduled to be delivered to the STORE until March 30th, and then I would be able to schedule delivery to me... I moved up from Kansas on February 21st and decided to get rid of my old furniture based on the March 5th timeline.....Two weeks without wasn't an issue as I was still moving my stuff up, but 1.5 months without furniture is just FANTASTIC.....my future sectional is comfy though.Update- My wife was told that the sales reps arent supposed to tell customers delivery dates. Frankly I don't care how it's supposed to work, clearly that wasn't what went through his head when he was pushing for a sale. As of today 21March, the "guaranteed" delivery date is 28April and allegedly delivery fees will be waived. 2.5 months without furniture is....wonderful.Update 2- I received an email at 1am 22March stating that there was an issue with the delivery date. According to the online scheduling, the earliest my furniture can be delivered is 5May. Waiting for the store to open, so I can speak with someone... The Regional Operations Manager call me at 10am 22March and confirmed that as of this moment, my delivery date will should be 28April, unless there are any unforseen circ*mstances. She also confirmed that the delivery fee would be taken out of my financed amount. This is the first call that has been for the most part initiated by Ashley. The only other call that has been received was by my wife, regarding the first update to this review.

Rodney Mahlum

Feb 16, 2022

Ok

Watashna Larson

Feb 12, 2022

If you plan to go there ask for Chris!! He was amazing, and patient with us, no rush to buy but explained everything. My husband and I were very pleased with our experience!

Rick Blankenship

Feb 10, 2022

Ordered 2 items a chair and hallway bench. One was promised to ship feb 20 the other scheduled for feb 14. I called the store when the first item failed to show up and I got the runaround on the phone. I went to the store 4 days later and was told that one was now delayed until March and the other May. Covid was the excuse and I asked why have I paid for a item 4 months before delivery and why did they not tell me this when I ordered. No explanation given by sales manager. I recommend Do Not Buy from Ashley unless you want disappointment

Chris Woodard

Jan 12, 2022

Just wanted to give a shout out to Chris at Ashley Furniture in Onalaska, WI. It was quite evident that he knew your product and he knew it well. We walked in and he greeted us and gave us a good overview of where we needed to look. After checking on us, we told him exactly what we were looking for. He pointed us to the Ashlor sectional. We were able to "custom" build a sectional that will fit into the space we are looking for. His assistance was above and beyond. .Thanks again Chris, we will certainly be back in the future to purchase complementary pieces for our living space. Lastly thanks to Ben and Martin for making my daughters day.

Svecia

Jan 08, 2022

We bought 2 additional dining table chairs, and they can't even assemble them. For the price we paid, they should at least assemble the furniture. Otherwise, they are no different than Walmart. As far as prices....Slumberland and Hom are less expensive.

Katlyn B

Dec 19, 2021

Really happy with our most recent experience. The first time we went in, nobody greeted us or checked in. After this most recent visit, we had amazing help by Hannah. I'd definitely recommend checking it out

Richard Ristow

Nov 30, 2021

Helpful and friendly staff.

Doreen Averbeck

Nov 29, 2021

Was just looking and the girl upfront was so pleasant. We said we would get her if we needed her help. She respected your time.

Judith Skifton

Nov 27, 2021

Okay but better variety at HOM for around the same price point...

Amber Pfaff

Nov 07, 2021

My husband and I worked with Kathy Van Vleet. She was super friendly and helpful but also gave us space to talk through our decision privately and without pressure to buy. 10/10 we will be going back to her for future purchases.

Anthony Sumbry

Nov 01, 2021

I highly suggest that you make sure what you receive is what you paid for and ordered! products In our case we did not get the mattress we paid for! We left multiple messages to speak with customer service still waiting for a return call. Delivery times are horrible! Please find somewhere else to spend your hard earned dollars.

Edward Tomko

Oct 30, 2021

Good quality merchandise, And friendly people.

Nicole Finch

Oct 28, 2021

I can’t tell you how thankful I am for our saleswoman, Kathy! She was so kind and helpful. I had my two young kids with who were nearing nap time and not behaving their best and she was so helpful and made the experience so fun for them! She worked quickly, got me a good deal, and was so friendly to both myself and my kids! We are looking forward to receiving our new sectional soon! Thank you, Kathy!

renee lund

Oct 10, 2021

Friendly and helpful staff! Was upfront about delivery and other terms. We had a good experience shopping there.

Dawn R

Sep 07, 2021

Not impressed with the saleswoman's attitude once I told her we didn't want the expensive bed frame. The headboard was nothing more than laminated pressed board. She was condescending and shuffled us off to a young man to finish our purchase.

lynda Christen

Sep 01, 2021

Found what we wanted and Dylan was very helpful.

Wesley Towne

Aug 24, 2021

Don't buy the warranty. Can't stress this enough, it is a rip-off and they won't actually replace anything that goes wrong with your stuff. Considering the furniture is sub par that means a lot of stuff goes bad fast....

wayne schmeckpeper

Aug 23, 2021

I hate to give any kind of negative review at all but need to mention here that it seemed kind of like I was in a car dealership of furniture stores, I'm not talking about product quality. I am talking about staff. However they will bend over backwards to try and get you a deal as well. There was someone at the desk in front when we entered ready to help us find what we wanted.

Diane Vasquez

Aug 19, 2021

Delivery is a real issue with this store. Not the Managers fault. He has been awesome...I don't think I will every shop Ashley Furniture again. Three months to get furniture. Just not an impressive place...

Isaax 11

Aug 14, 2021

Great customer service! Looks great inside, I was able to get what I needed with a couple options, I’m a timely manner. Dylan, Ben, and the other girl that helped me were awesome!

Jordan McCants

Aug 01, 2021

Walked in the door and was greated by a salesman. Was looking for something I could use for storage in my bathroom. Was told persistently that they "probably" didn't have anything I was looking for without letting me more than 10 feet in the door. Left without making it any further into the building.

Elaine Link

Aug 01, 2021

Great customer service from a young man called Micah. I didn't feel pressured in any way. He was super helpful and knowledgeable for a being a newer employee.I actually left the store yesterday mpty handed and returned with my husband today when we decided on our purchase. Love that Ashley offers military discount too!

Kathy Krajewski

Jul 30, 2021

Staff helpful without being pushy

S. F.

Jul 26, 2021

Nice clean new store.

Nicholas Schmidt

Jul 21, 2021

UPDATE: Following the issues with our delivery date and consulting with the Onalaska store directly, we did receive our furniture and the customer service and sales department in the store were wonderful. The delivery team also did a great job and even spent time showing us how the leaf worked in our table. They were very good about ensuring we were informed about our delivery window and even let us know when they were 30 minutes out. This portion of our experience, unfortunately, was shadowed by the terrible customer service from FL. This is something they should consider changing ASAP!Originally 1 star: Absolutely terrible customer service from corporate (down in FL). Purchased a kitchen table on June 22nd, expecting a later delivery date (Aug. 11th) . I was surprised to receive an email about scheduling an earlier date. I went through the process of moving my delivery date up (7/27). I received a confirmation email about this and went on with my business. 3 days later, I received a similar email and clicked the link thinking there was an even earlier date. Imagine my surprise when the date I was scheduled for delivery was now (8/6) before even scheduling a new date. For a company that requires you to be home for delivery to change your delivery date without promoting (then charge you for the service) it is shameful that they would do this. I spoke with a woman named Gail using their customer service line. Gail refused to take any responsibility for this, offer any solutions, and was extremely rude. I’m not sure how a company finds this to be acceptable from their employees.

Kari Meyer

Jul 21, 2021

Beautiful Store!!

Jackie Anderson

Jul 04, 2021

Love

Allison Guerrero

Jun 25, 2021

Kathy was an awesome help to me in helping find what I’m looking for!Thank you so much Kathy!!!

Ronald Marlowe

Jun 05, 2021

Best place to buy furniture and what ever you need for decorations

Paula Seitz

Jun 05, 2021

If I could give no stars I would but I can't. Salesman Emery kept wondering off to hang out with his co-workers instead of helping my son with his purchase which was placed on 3-13. We were told at check out by them he would have the bed by April 15th. That day came and no bed. Several calls to Ashley even a conversation with Emery who just bold faced lies on the phone. Will never do business with this store again. Went Arcadia and had a totally different experience they should take some lessons from them. Run as far away from this store as you can.

Todd Miller

May 17, 2021

Beautiful store wonderful selection very good sales team I had Kathy I think she's the best picked out of bed very happy with my selection and the price

Tika Herritz

May 13, 2021

Clarissa helped my husband and I with our dining table set and 2 chairs purchase . She was so good at listening and helping us land on just the right for our space and style. She was patient and I felt like she cared that we were happy with our choice instead of simply making a sale. I’ll always refer my friends and family to her!

Caleb Lienhard

May 11, 2021

We were told our order will be 4-6 weeks out. I then got an email saying that we can receive our order before the original delivery date, which was 4/29. We did not move up our order date and kept it at the 4/29 date because that is the date that worked best for us. However, the date keeps changing now and as of now we won’t get it until 6/3. Very clear to me that they gave our couch to someone else since we didn’t elect for an early delivery date. They claim that the original date was just an estimate which makes no sense since they gave us the option to get it earlier. Very frustrating, shop somewhere else.Update: Took 4 tries and 8 months for the right sectional to arrive at our location.

T1974

Apr 13, 2021

Great selection and some what reasonable prices. The delivery time is a little bit long, but due to the pandemic I understand

Matt Kopecky

Apr 07, 2021

Beautiful layout of furniture, accessories are a great touch. The staff was extremely helpful and friendly, knew when to be there for questions and when to let us figure out which group we wanted.

chuck stark

Mar 21, 2021

It's an overwhelming place it has a big floor with display. you will run across a lot of furniture you would like to buy. The people there are very helpful and on top of things. We did buy our furniture set from there. Want to say thank you to the employees at Ashley home store in Onalaska Wisconsin.

Betty Loging

Mar 18, 2021

I bought a new loveseat and sofa from Hannah Caulum. She did a wonderful job helping me pick out the right set for me. I loved it so much that I went back and got a accent chair from her too. Great place with great people!

Desiree Buhrow

Mar 15, 2021

Hannah Caulum was an excellent salesperson. She was very helpful and professional. We went in to buy a dresser and ended up buying a whole bedroom set. She answered all our questions and was able to save us as much money as she could. I just hope the quality of furniture is good. My favorite part was when she proved a fast point by standing on a drawer to prove the sturdiness.All together a good sale. :)

Sherri Mooney

Mar 13, 2021

SO helpful; Dana was great! Wonderful selection, great customer service!

Chad Clark

Feb 14, 2021

It's a nice space with a large selection of mid-grade furniture.Don't take this the wrong way, it just is what it is. It looks nice on the outside and made as cheaply as possible on the inside. Nobody can argue with this statement because it is fact. I really don't have anything against Ashly. They seem like a good local company that gives back a fair share to the community. Service was lackluster at best.

Amanda Heintz

Feb 10, 2021

Staff wasn't very knowledgeable on what was in the store room. We asked about a certain brand and was informed it wasn't there...on our way out we located it. Otherwise staff was friendly, had trouble locating me in their system even though I've been an active costumer for 2 years. Overall I think with a little more training it could be a perfect experience.

Miranda Jennings

Jan 27, 2021

Very friendly people.

Sue Knudson

Jan 21, 2021

The new Onalaska store is a welcome addition to the area. We visited the store the first week it opened just to have a look. The team was so friendly and the showroom was well laid out. We ended up purchasing 3 stools, artwork and some accessories. Thanks!

Misti

Jan 16, 2021

Great atmosphere, nice staff. Most of the items were seemingly a plastic material with some being sturdy. I will definitely go back to purchase some furniture once I find something that is more heavy duty material.

Edward Scholl

Dec 23, 2020

Great experience, great sales team!Thanks Ben!